Frequently Asked Questions
Purchasing vouchers
I like this deal, how do I buy it?
Just click "Buy Now" button next to the deal and follow instructions mentioned in that screen before the deal ends. If you want your friends and loved ones benefit with this deal click "Share/Save" button or email them the link.
What are the different ways with which I can pay?
You can buy online using your Credit Card , Debit Card or NetBanking account(all major banks supported). The voucher will be sent to you by email.
How do I get my discount on the voucher? How do I redeem my voucher?
The voucher has instructions on how and where to redeem.
You will be required to carry a ID card with your photograph for the merchant to validate you. Photo ID ensures that somebody else does not misuse your voucher.
Can I buy more than 1 voucher? Can I redeem multiple vouchers at the same time?
The deal details will specify whether you can purchase more than one voucher. More often than not, you can buy multiple vouchers.
However, you may not redeem multiple vouchers for a single bill. For example, if you have purchased two vouchers for a restaurant you need to use them at two different times. For a single table, which is for a single bill you can redeem single voucher and visit the restaurant again to redeem the other voucher.
Please do check the deal details for the exact terms. The deal details will also be printed on the voucher.
I bought a voucher and I want to transfer it. Can I do it?
Yes. You can transfer it by writing the name of the person you are transferring it to, in the space provided on the voucher.
In some instances, the merchant might specifically prohibit a transfer of the voucher in which case you may not transfer it. Check the deal details.
Do you charge me any transaction fees or any other fees?
We do not charge any transaction fees.
I missed yesterday's or last week's deal, can I still join it?
Each deal has a very specific window of availability. We may do a similar deal in the future, but we offer no guarantees..
Please do send us an email about the deal that you missed and we will let you know if there are still open deals available.
Is the payment mechanism safe?
Purchasing through Madpoison Deals extremely safe. We use Paypal for processing payments and all details are transmitted securely by SSL to Paypal.
At any point in the whole transaction, our servers do not have access to your card or bank information. Paypal,the leading secure payment gateways in the United States, facilitates the authorization of payment and provides us confirmation of payment.
Redeeming/Using the voucher
How do I redeem my voucher?
Present the printed voucher to the venue. Please take some form of photo identification to the location to redeem the voucher.
The voucher value is then deducted from the bill and if the billed amount is greater than the voucher value, you pay the balance.
The voucher has no cash-back or carry forward value.
Do I need to use the voucher today - that is immediately after I buy it?
No. You need to use it before the expiration date on the voucher.
My voucher has expired. Can I still use it?
Sorry. You cannot use an expired voucher.
Can this voucher be combined with any other offers that the merchant has?
Afraid Not, unless the merchant deal details explicitly specifies so.
If I don't use the full value of the voucher, can I use it later?
No. You cannot use the left over amount. You need to redeem the voucher only once.
Partially fulfilled vouchers will be deemed utilized in full. Vouchers have no cash back value.
Returns/Cancellation
Can I cancel a voucher?
Yes.
Can I return the voucher?
Yes if it's before the expiration date.
What If the business that issued the voucher closes down?
We will ensure that you get a refund of the amount you paid for the voucher if the business issuing the voucher closes down before the expiration date of the voucher.
If you are ever unsatisfied with a deal you purchased from Madpoison Deals, we have a 100% Money Back Guarantee so you can get deals risk free! Please contact us at sales@madpoison.com if you ever ever unsatisfied.
